Frequently asked questions
Where do you ship to?
We ship worldwide. Our goal is to offer you the best shipping options, regardless of your location. Every day, we deliver to hundreds of customers around the world, ensuring the highest level of responsiveness at all times.
How long will it take to receive my orders?
Deliveries can take between 3 and 10 days. Delivery details will be provided in your confirmation email along with your tracking code.
How can I track my order?
We will send tracking information to the email address associated with your order as soon as the item is shipped. Visit track order. If you have not received tracking information and more than two business days have passed, please contact us at contato@lojauclano.com.
What payment methods are accepted?
We accept a variety of payment methods, including:
PayPal, Credit cards (Visa, Mastercard, Elo, American Express, Diners Club, Apple, Google), and debit cards.